TURN NEW USERS INTO POWER USERS
Successful software companies spend 4% to 8% of revenue on support and training – we can help you get more from that investment.
Sonata Learning Software Success helps software companies of all sizes increase user loyalty, retention, and recurring revenue by delivering world-class self-service support and training resources across the customer lifecycle.

Training + Support + Communication =
USER SUCCESS

Accelerate Customers’ Time-to-Value with Effective User Training
We create effective training resources for your products to expedite new user onboarding, increase adoption rates, and sustain long-term use.
Minimize Support Call Volume and Increase First-Contact Resolution
We help you develop self-service resources to minimize routine support calls and enable your team to focus on higher value interactions
Invest Your Client Services/Support Budget the Right Way
Our team of consultants and instructional designers will help you deliver outstanding virtual training, cutting travel, and other onsite delivery costs.
Our services, custom tailored for your software.

Our services help you get more from your support platform.
We can also help you implement one:








Support

Customer Success
Development
Sales

Develop a
360 Success Strategy
for the Full Customer Lifecycle
Sonata’s consultants will help you implement a 360° user success strategy that equips your sales, support, product development, and customer success teams with the tools, knowledge, and skills needed to increase and sustain user adoption.
CASE STUDY
CITY INNOVATE
Sonata Learning Software Success helped government procurement software provider City Innovate support a major implementation for the largest state government in the U.S. Among other things, Sonata helped City Innovate develop software training materials, a self-service knowledge base, in-app tooltips and tours, customer education materials on modern procurement best practices, and thought leadership content.


CASE STUDY
MOUTHWATCH
Sonata Learning Software Success helped Mouthwatch update its support knowledge base, add in-app product tours, and create marketing collateral for its TeleDent teledendistry platform.
CASE STUDY
SPECURE
Sonata Learning Software Success helped Specure create a video explaining the complexities of wireless spectrum auctions and how Specure’s software makes the process easier for government telecom regulators and network operators alike.
