TURN NEW USERS INTO POWER USERS

Successful software companies spend 4% to 8% of revenue on support and training – we can help you get more from that investment.
Sonata Learning Software Success helps software companies of all sizes increase user loyalty, retention, and recurring revenue by delivering world-class self-service support and training resources across the customer lifecycle.
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Training + Support + Communication =

USER SUCCESS

Accelerate Customers’ Time-to-Value with Effective User Training

We create effective training resources for your products to expedite new user onboarding, increase adoption rates, and sustain long-term use.

Minimize Support Call Volume and Increase First-Contact Resolution

We help you develop self-service resources to minimize routine support calls and enable your team to focus on higher value interactions

Invest Your Client Services/Support Budget the Right Way

Our team of consultants and instructional designers will help you deliver outstanding virtual training, cutting travel, and other onsite delivery costs.

Our services, custom tailored for your software.

TRAINING

Most software is too complex to be 100% intuitive.  We can design highly effective instructor-led training workshops, produce on-demand video tutorials, and in-app guidance to shorten the learning curve and help users see value faster.

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67% of software users prefer self-service support over talking to a rep.  No matter what platform you use, we can create robust, high-quality knowledge base content for your products that gives users the quick answers they’re looking for, while reducing support ticket volume.

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In-app product tours and tooltips provide help right when users need it, avoiding frustrated support calls.  There are many apps available that can layer help messages over your UI with minimal impact on the program code. Our team will help you choose the best tools for adding in-app guidance and author clear, concise product tours to guide new users through key features.

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From providing tips in monthly newsletters to delivering webinars on advanced features and sharing relevant news via social media, we can help you craft communication materials that deliver value to users and keep them engaged with your brand.

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Our services help you get more from your support platform.

We can also help you implement one:
Zendesk
Salesforce
Freshworks Freshdesk
WalkMe
Intercom
Chameleon
Appcues
Zoho Desk
Headphones - Support

Support

Rocket - Customer Success

Customer Success

Develop a
360° Success Strategy
for the Full Customer Lifecycle

Sonata’s consultants will help you implement a 360° user success strategy where sales, support, product development, and customer success teams work together to turn users into loyal fans and champions of your products.
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Gear - Development

Development

Handshake

Sales

Circle with fours icons and 360 in the middle

Develop a
360 Success Strategy
for the Full Customer Lifecycle

Sonata’s consultants will help you implement a 360° user success strategy that equips your sales, support, product development, and customer success teams with the tools, knowledge, and skills needed to increase and sustain user adoption.
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CASE STUDY

CITY INNOVATE

Sonata Learning Software Success helped government procurement software provider City Innovate support a major implementation for the largest state government in the U.S.  Among other things, Sonata helped City Innovate develop software training materials, a self-service knowledge base, in-app tooltips and tours, customer education materials on modern procurement best practices, and thought leadership content.
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California State Capital
CASE STUDY

MOUTHWATCH

Sonata Learning Software Success helped Mouthwatch update its support knowledge base, add in-app product tours, and create marketing collateral for its TeleDent teledendistry platform.
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CASE STUDY

SPECURE

Sonata Learning Software Success helped Specure create a video explaining the complexities of wireless spectrum auctions and how Specure’s software makes the process easier for government telecom regulators and network operators alike.
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