360° SUCCESS STRATEGY

DEVELOP A 360° STRATEGY TO HELP USERS ACHIEVE SUCCESS

Users’ interactions with your products and staff impact their relationships with your brand. Sonata Learning Software Success provides consulting services to help you integrate training, support and communications with sales, customer success and product development to maximize customer satisfaction.
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What does a 360° strategy for enterprise software look like?

Leading software companies view their customer relationships as a continuous journey, from the initial trial period to year-over-year renewals, and work across teams to deliver an outstanding experience at every touchpoint and milestone.
Headphones - Support
Feedback from support informs product development
Gear - Development
Development documentation informs training
Handshake
Training enables sales and customer success reps to adopt a consultative approach
Rocket - Customer Success
Sales and customer success teams work with support team to ensure users are receiving maximum value

How Sonata Learning Software Success Helps You Develop a 360° User Success Strategy

  • Consultative tech sales training

  • Soft skills for support reps

  • Knowledge / document management for development teams

  • Customer success strategy

  • Team collaboration platforms / integration

If you feel your company could be doing more to support customers, Sonata Learning Software Success can help you develop a more integrated, collaborative strategy across all your teams.
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