360° SUCCESS STRATEGY
DEVELOP A 360° STRATEGY TO HELP USERS ACHIEVE SUCCESS
Users’ interactions with your products and staff impact their relationships with your brand. Sonata Learning Software Success provides consulting services to help you integrate training, support and communications with sales, customer success and product development to maximize customer satisfaction.
What does a 360° strategy for enterprise software look like?
Leading software companies view their customer relationships as a continuous journey, from the initial trial period to year-over-year renewals, and work across teams to deliver an outstanding experience at every touchpoint and milestone.
Feedback from support informs product development
Development documentation informs training
Training enables sales and customer success reps to adopt a consultative approach
Sales and customer success teams work with support team to ensure users are receiving maximum value
How Sonata Learning Software Success Helps You Develop a 360° User Success Strategy
Consultative tech sales training
Soft skills for support reps
Knowledge / document management for development teams
Customer success strategy
Team collaboration platforms / integration
If you feel your company could be doing more to support customers, Sonata Learning Software Success can help you develop a more integrated, collaborative strategy across all your teams.