IN-APP HELP/GUIDANCE
PROVIDE HELP INSIDE YOUR SOFTWARE, WHERE USERS NEED IT MOST
There are many solutions available for adding help text and product tours to web apps, with minimal impact on code. Sonata Learning Software Success can help select the best in-app help tool for your products and write effective tours and tooltips to guide users through key features.
ADD HELP MESSAGES TO YOUR UI, WITHOUT ADDING CODE
Provide in-app pop-ups and help messages to point out key features and walk users through complex workflows. For most web apps, these resources can be layered over your software’s interface with minimal to zero additional code.
Sonata Learning Software Success will work with your development and support teams to select, implement, and populate the best in-app help solution for your product and budget.
CREATE PRODUCT TOURS TO SHOW USERS THE WAY (WITHOUT GETTING IN THE WAY)
Guide users through key features of your software with in-app product tours and tips, which can answer users’ questions before they even think to ask and reduce user onboarding burden for your support team.
Sonata Learning Software Success can help implement in-app guidance per best practices to ensure pop-ups provide useful information without becoming a distraction.
SHOWCASE NEW PRODUCT FEATURES AT THE POINT OF USE
Did you announce a cool feature but worry users might have deleted the email? Launching a tooltip or product tour on users’ next login can make certain that new features get noticed and used.
Sonata Learning Software Success can train your staff to make quick, timely updates to product tours to support new features or implement them for you as part of an ongoing support agreement.
